Terms and Conditions
Article 1: General
Our Terms and Conditions were last updated on August 12, 2024.
Please read them carefully before using Our Service.
By using the Site, you agree to be bound by these Terms and Conditions and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Andrew Murray HQ and related entities, including Digitalabc.net and our directory sites.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
Article 1a: Age limit
Age restrictions apply: Our Company does not permit those under 18 to use the Service. We do our best to restrict access to our sites, products and services to minors. Even if the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the business world.
Any subscriber who does not meet these criteria will immediately be deleted from our database as soon as this is brought to our attention. Likewise, any customer who does not meet these criteria will be reimbursed and a return of the product (s) concerned will be required.
Article 2: Placing Order
By placing an Order for Products through the Service, you warrant that you are legally capable of entering into binding contracts.
Article 3: Price
The prices are indicated in dollars, excluding the shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be the one stated at the time of the order.
Article 4: Your information
If you wish to place an Order for Products available on the Service, You may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.
Article 5: Payment
Payment is due immediately on the date of the order, including for pre-order products.
Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.
Article 5A: Payment Terms for Services
For Custom Services and Consulting:
Payment is due immediately upon order confirmation
For projects over $500, payment may be structured in milestones as agreed in writing
Partial payments are non-refundable once work has commenced
Outstanding balances remain due regardless of project status
Article 6: Delivery
Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code).
The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty.
For custom services:
Services begin upon first payment.
Client cooperation is required, including attending scheduled meetings
Missed appointments without 24-hour notice may result in rescheduling fees
Repeated missed appointments (2+ times) constitute breach of agreement and may result in additional charges
Article 7: Changes to these Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Article 8: Company information
Andrew Murray
1918 ST.REGIS
Dorval QC H9P 1H6
CANADA
Governed by laws of Portugal
Disputes subject to jurisdiction of Portuguese courts
Alternative dispute resolution preferred before litigation
Article 9: Refund and Cancellation Policy
9.1 Digital Products and Physical Goods
Physical products: 30-day return window in original condition
Digital products: No refunds after download/delivery unless defective
9.2 Custom Services (Websites, Consulting, Directories)
No refunds once work has commenced
Work is considered commenced when:
Initial analysis or research begins
First client meeting occurs (even if rescheduled due to client absence)
Proposals are created based on client specifications
Any deliverables are provided
9.3 Cancellation Process
Cancellations must be requested in writing via email
Cancellations after work commencement: No refund, full payment due
Client breach (missed meetings, non-cooperation): No refund, full payment due
Article 10: Dispute Resolution
10.1 Internal Process Required
Before initiating any chargeback or external dispute, clients must:
Contact us in writing describing the issue
Allow 10 business days for resolution attempt
Participate in good faith resolution efforts
10.2 Chargeback Protection
Chargebacks initiated without following internal dispute process may result in:
Collection efforts for full outstanding balance
Additional fees for chargeback processing costs
Suspension of all services
10.3 Evidence of Agreement
By placing an order or signing a proposal, client acknowledges:
Receipt and acceptance of these terms
Understanding of no-refund policy for commenced services
Agreement to internal dispute resolution process
Article 11: Client Obligations
11.1 Cooperation Required
Client must:
Attend scheduled meetings or provide 24-hour cancellation notice
Provide timely feedback and approvals
Make payments according to agreed schedule
Provide necessary access, materials, or information
11.2 Breach of Client Obligations
Failure to meet client obligations does not void payment obligations and may result in:
Project delays charged to client
Additional fees for extended timelines
Project termination without refund
Article 12: Limitation of Liability
Total liability limited to amount paid for specific service
No liability for consequential or indirect damages
Client responsible for backup of any provided materials
Force majeure events excuse performance delays
Privacy Policy and Legal
Effective Date: August 12, 2024
1. Introduction
This Privacy Policy outlines how Andrew Murray ("we," "our," "us") collects, uses, and protects the personal information you provide through our sales funnel. By interacting with our sales funnel, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of personal information:
3. How We Use Your Information
We use the information collected to:
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us here.
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